Escalating Technical and Project Instruction Issues
Idea: Develop a system where the user can be assured that these types of issues go directly to the responsible departments.
IT Technical issues:
Currently there are several reports of problems with Apple I-pads being reported from various sources. In the past, IT engineers could actively communicate with users to resolve these issues pretty quickly. I know because as a Mac user when I reported problems there were times that IT emailed me directly. When they received the proper communications, were able to investigate via a video or conversation, and could replicate the errors it seems that issues were taken care of a lot more quickly.
With this new Community, repeated advice to "clear the cache, delete cookies, and spin the ipads around" just don't seem to be cutting it. If the engineers are working on this, then perhaps a pinned post from the IT department in the Indexing group would be helpful: Currently Known Problems With Web-Indexing.
Project Instruction Errors:
I have spent way too much time writing several lengthy posts explaining why the Project Instructions on the Australian Will Project Part B project are either incongruent or incorrect. Part A was not great, but, Part B is just wrong. Apparently changes were made, but, they still make no sense. Not only to me, but, to others working on this project. Perhaps a system could be developed to take out the "middleman" (moderators) and allow us an avenue to get these findings directly to "headquarters". It doesn't happen that often where there are glaring errors in the project instructions so having one person to report them to, or a separate community Q&A with ONLY one or two moderators, could make a huge difference without being overwhelming.
Comments
-
Melissa, I support your idea and would vote for it. Do you know why it doesn’t have the usual voting icon next to it so that someone, like me who supports it can cast a “thumbs up” vote for it?
0 -
I am not sure why there is not voting box because I clicked on New Idea and wrote the post. I wonder it it is because I edited the post and the voting tabulation box went away? Honestly, I cannot remember if I saw it before the edit. Should I copy and paste it and make a "New" idea post?
0 -
Maybe so, as long as you can delete the original. Maybe one of the Moderators has an idea of what is going on.
0 -
Therein lies another problem - it seems you can never delete a post in this program. The only edit option is to erase the text and save a blank box.
Honestly, I don't care if there is a voting box. Hopefully people from Indexing Ops, the Engineering side, and other indexing entities of this huge system read these posts whether they get votes or not and understand the reason for the idea. Frankly, I no longer see another way to get a message to them. Simply my perspective, but, once the moderators think they have found the "accepted answer" some problems seem to die on the vine. Of course the same could be said for ideas since there never seems to be much feedback - positive or negative.
People can "like" the post, if they so choose.
2 -
Let's hope that people who support the idea will "like" it.
0 -
I could not find a phone number for the Indexing Department, so I have resorted to using this avenue. I may be totally in the wrong place to report my issue. How do I make the column (Surname, First Name, etc.) to show all of the letters in those categories? For example, the Su of Surname is cut off and is the Fi of First Name. The entire column used to be visible, but now it cuts off even the "back arrow". I feel like I am typing in no-man's land with those characters missing.
0 -
Hello @joycehancockowens. Are you indexing, reviewing, or looking for historical records in a search? If you are indexing, you can move that entry form to the right and make it bigger. On the right side of the form you will see a grayish (darker) line and a white bar, about a 1/2 inch long? Hover your cursor over that line and you will get an straight line with two arrows (or the bar will turn another color). Pull the line to the right and your entry form box will be bigger. (I've never seen the box so small that the only the Su showed.)
If that doesn't help, let us know what you are doing and type the batch code with your answer. The batch code is the series of letters and numbers in brackets after the title at the top of the page.
0
