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Unable to scroll right on messages.

sandrabeatricesmith
sandrabeatricesmith ✭
August 27, 2021 edited October 26, 2021 in General Questions

Web mobile problem is on both my samsung android and 2020 apple smartphone.

I'm not able to scroll all the way to the right sufficiently to read the complete message or see the send arrow below my reply.

I had no problem before noon EST.

Please include a private reply as well as this forum.

Tagged:
  • can't view full message
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Answers

  • 886EZLContact ID
    886EZLContact ID ✭✭✭
    August 27, 2021 edited August 27, 2021

    Dear Sandra,

    Using an Apple smartphone version 7, I am able to see the full message, the place to send a reply and the "send" word for sending a message. I will attach a screen shot below.

    May I suggest that you make sure your mobile device is up-to-date by going to Settings/General/Software Update. Then, delete the FamilyTree app and go to the App Store on your phone and load it again. This will give you the most resent version of the app.

    I hope these ideas work for you.

    Screen Shot 2021-08-27 at 1.19.48 PM.png


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