adding a spouse to family member

SRAddlerOBrian

I attached a source - a marriage license - to a family member. In source linker, I attached to the groom, a person I had already added to family tree. When I tried to add the bride, the create new person screen came up. I added the information to the screen, hit "create new person" and the screen went away, only to come right back, once again blank. I have tried to add this person many times now, getting the same result each time. I cannot "create" this new person.

I then went to the groom's detail page to try to add a spouse from that page. On this family member's detail page, adding a spouse is not even an option. I get a red circle with a line through it if I try to add a spouse.

I have gone out of the program, restarted again, still the same. I went to sources page of family member, trying to do "unfinished attachments. Create new person won't work that way, either. What do I do now?

MNuttall

Hello @SRAddlerOBrian

This sounds like a problem that may be solved by performing some routine computer "housekeeping" chores. You restarted your computer -- that's good, but you may need to go further and delete temporary files and cache, reset FamilySearch cookies and switching browsers might help, as well.

Here is a link to the applicable knowledge article, should you need it:

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Good luck! Hoping things work out quickly.