Tree has gone
Had a tree infamilysearch.org, but its all gone except home which is me.
Got up to mid 1600 so I am very annoyed its all gone . How can I get it all back?
Best Answer
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I am so sorry you are unable to see your family in FamilySearch when you signed in.
By any chance, have you recently had difficulty sign into your account and needed to change your password? Sometimes, guests will inadvertently create a new account when trying to reset their password. If this is the case, a new account will only have you in the home position.
There are two ways to approach fixing this problem.
I will send you a private message asking for information needed to check on your account, or accounts. You will see the message as a red dot next to the envelope icon in the upper right corner of this page that you can reply to. At the point we can help you, in a private secure manner, to retrieve you original line.
If you don't believe you started a new account, or you don't want to go that routs, you can add any living people in your line until you come to a deceased relative. When you go to add the deceased relative, FamilySearch will search for that person and when you add that record the rest of that person's ancestors will populate into your line. The Help Center articles providing more detail steps are linked below.
Hopefully we will be able to help you retrieve your line quickly with one of these steps.
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Answers
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Hello Edwin
Have you checked the latest changes to see if you have deleted a relationship recently. The article link below may be helpful.
Hope this information helps you get your family back.
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Sometimes guests accidentally create two accounts with two different usernames. When searching for information on your account, there is no account listed with the username you gave (on personal page). There is an account with the email listed but a different username. This might be your problem. Perhaps you aren't signing into your account that has all of your names.
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