Adding a member number
I had two accounts on Family Search and deleted the one with little information. I am trying to add my member number to the other account, but keep getting the message that it belongs to the other account. How can I resolve this issue?
Answers
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If you will click on your name in the to right corner of any FamilySearch page, you will see Setting. When you click on Settings you will be on the Account page. It is on this page you can add your Church Record Number. While you are there, check to make sure your email and mobile phone number are correct and update if necessary.
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Hello, @Carolynlunsford
It sounds as if you are going to need personal one-on-one attention from a Support agent to resolve the issue you are having with your account(s).
Please contact us via telephone: 1-866-406-1830.
Good luck! Hopefully your issue will be resolved quickly.
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