Why are Helpers being blocked?
Why are the helpers being blocked from able to assist with census, marriage, etc databases in new format?
Same with the Hints/Temple?
New format - we are not allowed to see the images at all. This was brought up several times and no response from engineers at all.
Hints/Temples - we are now are not able to see them, even to the point of assist with attaching hints or accepting temple ones.
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Are you acting as a FamilySearch Helper and this is happening in Client accounts? I recently was having the Hints/Temple block disappear for a few days in my own personal account. It reappeared last night ,but only after everything else populated. I was able to reduce down from 70+ down to under 16+ hints since then, but going in and out, the Hints/Temple section continued to appear seconds after everything else populated.
While that was happening while pulling up other templates, the Hints were still populating, so I was assuming the issue was with my account and my direct ancestral lines. I got the error message that I should come back later. Three days later.
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As the Helper. This happens only when I am HELPER. It's the new format replacing the previous format now because I am seeing 1860, 1870 and 1880 census showing up in new format now.
The Hints/Temple is the other feature disappeared when I am the HELPER helping.
Something else came to my attention just tonight - the non-member helpers are now being "BANNED" from helping anyone. This one is a Accredited Genealogist by the ICAPGEN (mostly members of the Church of the Jesus Christ of Latter-day Saints) and I am sure those who are professionals by BCG, too.
This my friend is of Tampa, Florida area and she is the person the local members of the Church go to, get help with their FamilySearch accounts, INCLUDING help them with temple reservations, etc.
Now she is not allowed to assist even with the simple tasks like hints.
All this happpening now ever since the change from previous version of the FS to this new format.
We are supposed to work with them, not kicking them in their guts.
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Good heavens. And I thought the new page for Logging into FamilySearch was a bit much.
I will step into my Helper list and see if I experience what you are experiencing.
Update:
Wow, I feel Like Rumplestiltskin with this new "format". I have not been into the FamilySearch Helper mode since June (been totally focused on extracting 3,000 military names and photos from a book published in 1921, "Honor Roll of Yakima County" (760 so far). I went into one of my cousins' accounts and things worked okay under the Hints section. I also went into a distant cousin's account who is not LDS, and the Hints section played nice there as well. My Helper list is now down to 24 active accounts.
So you know what I am using;
A cable connection, a MacBook Pro under the latest beta OS, with FireFox as the current browser. I also use Opera and Vivaldi and seldom use Safari. Earlier I was having the best success with Vivaldi. Opera at that time was into their own VPN and it was excruciatingly slow, so I backed off. They are better now. And the MacBook Pro is behind a protected Firewall and is in Sleuth mode, usually hardwired (Cat6), except when using it at the FamilySearch Center.
I have a box PC that runs older Microsoft OS and is not upgradeable to MSOS11, so I rarely turn it on because it usually spends most of its time doing updates.
I had to use the help of a Senior Service Missionary remotely to get 19 of our FamilySearch Dell boxen playing nice to current FamilySearch Standards. That took two weeks. (Still doing occasional updates.) I am a former MCSE with WAN specialty and also a former Apple Professional. And I have been doing genealogy since I was in Junior High School back in the late '60s. At the moment being "just" a Ward Temple and FamilySearch Consultant.
Is what you are experiencing with "non-LDS" consultants somehow possibly related to the Family Search Center Standard Operating Procedures we are not able to view at the moment, since we are not called as "FamilySearch Center Genealogy Missionaries"?
Oh - and what computer system are you using? Which browser of choice? I apologize up front for establishing a baseline...
And is this happening at home or at your FamilySearch Center? Or both?
So as we were updating our computers, the print driver was "updated" to a particular specific version after the firmware was successfully updated. The service missionary was given bad info and we experienced being able to only print temple cards - and nothing else - until a week later the universal print driver for Lexmark was reinstalled on every box and things returned to normal for each computer.
Is it possible that the FamilySearch side of things for your geographical area has been breached or compromised? If something as simple as an incorrect driver can be added to computers to keep them from printing nicely - with remote help - it would be entirely possible for FamilySearch to be "hacked", notwithstanding legitimate bugs that need to be squashed.
Reference: recent and not-so-recent issues with gallery photos going black and "engineers working on the known issue".
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Home. Salt Lake City, of all the places. I even noticed same thing at the FamilySearch Library.
Look like the engineers took notice of missing hints/temples in helper section between last night and now and restored it because I looked at both members and non-members accounts.
I haven't looked at the other issue - that is the new image formats for census, birth, marriage, death etc just yet to see this had been resolved.
I will check with my non-member friend who is Certified Genealogist in Florida to see if she is now able to help or not.
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Way cool!
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This has also been discussed at Helper Locked Out of records
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I'm the one who posted that original one and no one from the programmers to acknowledge this very serious problem. That was just the census 1950.
Now it has grown to include other USA census years plus the births, marriages and deaths.
WE as helpers are still being blocked from able to see the IMAGES.
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