Freezing when Adding

Marti 7

I guest said, "Memories freeze up Family Search when I try to add a second person to the document."

Marti 7

I just heard from another FS guest with the same problem today.

American Family Historian

This is our #1 priority under "Known Issues". We are working full time to improve this experience. Due to the complexity of the issue, we estimate it will take around a week to fully resolve. Thank you for your patience!

Marti 7

Thank You for responding! I can be patient for a long time when I know something is known and being worked on. This is the best Group ever!!!

Kim E. Thomas

I am hoping this will also make it faster to tag someone. I don't know if it is because I am using a MacBook Air vs a PC, but it is painfully slow in tagging and sometimes completely kicks me out of that page.

Thank you for all you are doing to improve FS!

wendykaystebar1

I have also had problems with tagging people with the new Memories format. It would be nice if there were an option to go back to the old format. It worked seamlessly before making all the changes.

AmberML1

@wendykaystebar1 @Kim E. Thomas

Sorry for your recent struggles with the new Memory Viewer. Hopefully, things are getting better with some of our recent fixes. Let us know if you have any other specific concerns or challenges. Please check our "Known Issues" page or start a new discussion if needed, as this discussion will be closed. Thanks for the feedback!