Guests are reporting a problem with the SAVE feature of making edits

karenrasmussen · May 19

See KA: https://www.familysearch.org/en/help/helpcenter/article/fix-errors-in-historical-record-transcripti…

Guests are familiar with the process of how to edit relationships. The problem occurs when they go to Save the change. It just spins and spins. Then when you click out the change is not saved.

We were able to replicate the problem.

Here are two examples:

First example, There should be only one spouse, Apolinano Utom

https://www.familysearch.org/ark:/61903/3:1:3Q9M-CSMJ-JCHX?view=index&personArk=%2Fark%3A%2F61903%2F1%3A1%3A6FWG-C4R9&lang=en&groupId=&action=view

Guests reports same problem with Save.

https://www.familysearch.org/ark:/61903/3:1:3Q9M-CSLC-MSPK-J?view=index&personArk=%2Fark%3A%2F61903%2F1%3A1%3AQLDH-FPTC&lang=en&groupId=&action=view

SerraNola · May 19

@karenrasmussen Yes, I have seen other reports of this and I will update when I know more. Thank you for the links!

OMalleyC · May 23

You can add SPOUSE but cannot delete RELATIVE. SAVE just spins.

https://www.familysearch.org/ark:/61903/3:1:3Q9M-CS61-Q9YD-H?view=index&personArk=%2Fark%3A%2F61903%2F1%3A1%3AQ2BH-84RG&lang=en&groupId=&action=view

OMalleyC · May 23

Here's another one: Some of the grandchildren linked as children as well as grandchildren. You cannot delete the ones listed as children, so both links show up.

https://www.familysearch.org/ark:/61903/3:1:33SQ-GRZX-VPT?view=index&cc=1810731&lang=en&groupId=&personArk=%2Fark%3A%2F61903%2F1%3A1%3AHNJK-FT2&action=view

OMalleyC · May 27

Yay, it looks like the problem is fixed! You guys are the best!

SerraNola · May 27

@karenrasmussen I believe that this malfunction in our records editor has been fixed. Can you let me know if you receive any more reports?

Guests are reporting a problem with the SAVE feature of making edits

Answers

Categories