Home› Ask a Question› General Questions

Why don't the Record Hints email notifications EVER link to any information?

Bob Aronson
Bob Aronson ✭
December 22 edited December 22 in General Questions

BUG Clipboard_12-21-2025_01.png

This is NOT STRANGE. This is the ONLY result I get from:

"We may have found a new historical record about your relative" email notifications.

Moments ago, I followed the WEEKLY bogus notification link to a Record Hint. This time I responded immediately, within two minutes of its arrival to my inbox. I did not have a pop up blocker. There was NO CHANGE nor any new information gathered on my Familysearch.org account, nor have I done ANY research activity, or changed any data. Nevertheless, you DRIP bogus notifications about Record Hints that are not present anywhere. Again and again, your notifications NEVER EVER correspond to ANY new information. Why drip?

There are MANY problems like this. How about you devote some effort to software quality assurance as it relates to your Record Hints and other email notifications?

By the way, it took me over an hour to get this message to you. I apparently was not posting to the correct place the first two attempts, due to information stated after filling out the forms and linking data to reproduce the bug for you. This is my third and final attempt to do so.

Tagged:
  • General User Interface Issues
  • Record Viewing
  • Help and Feedback
  • Record Hints
  • Source Linker
0

Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    December 22

    You can turn off the option to receive those emails. That's what I did several years ago.

    4
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    December 22 edited December 22

    As a counterpoint, I would note that these hinting emails work fine for me. I recently received an email that looked like this:

    image.png

    Clicking on the button took me to a page that looked like this:

    image.png

    Indeed, Jean Kauffman is my 5th great-grandfather, and the record hint was a reasonable one to present to me for review.

    I don't have enough information to say whether the hinting system mostly works or rarely works, but it certainly works for me, even if it unfortunately doesn't work at all for some people, as evidenced by the OP.

    1
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    December 22

    I found it mostly worked, but almost every time the hint was for a record I had attached to that relative years before.

    3
  • ShelleWells
    ShelleWells mod
    December 22

    @Áine Ní Donnghaile I agree, mine usually point to a record that is already attached.

    0
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    December 22

    The email promotions are probably more targeted to the casual FamilySearch user. Those of us who work with the records every day have found most of the good stuff already. 😏

    5
Clear
No Groups Found

Categories

  • All Categories
  • 44.9K Ask a Question
  • 3.7K General Questions
  • 603 FamilySearch Center
  • 6.9K Get Involved
  • 683 FamilySearch Account
  • 7K Family Tree
  • 5.5K Search
  • 1.1K Memories
  • 508 Other Languages
  • 67 Community News
  • Groups