New Bug FS Memories
Within the last few weeks a new bug has appeared in FS Memories
Summary:
If you are viewing an album - and then you use the filter option to select on a key word
and then you click on the item showing after the filter was applied
you consistently get this error:
"Oops, something went wrong. - Please refresh the page."
example:
here is an album:
https://www.familysearch.org/en/memories/gallery/album/510196
1) Notice the first item in the album
2) In the "Find Memories" filter option - type in the word "Gathering"
3) One item will satisfy the search filter - click on it.
4) you get the error - "Oops, something went wrong. - Please refresh the page."
One important note - this error only seems to be generated when exactly ONE item results from the search filter. If multiple items result from the search filter - the clicking of those items works as expected. (example search on "Bible" and 2 items result - and it works as expected)
Answers
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@Dennis J Yancey Thank you for letting us know. This has been forwarded to the appropriate group.
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@Dennis J Yancey
As I play around with this BUG, I am seeing this error in a few more places. Sometimes it happens when searching in my Gallery. Sometimes a refresh works, sometimes not. Also, if I have only one item in a Gallery, and I select it (without even running the search box), I get the same error.
This is being reported to the Memories Team.Thanks for the find!
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I am getting the same error. It seemed to have only started today. I click on the memory I want to look at and get the same
"Oops, something went wrong. - Please refresh the page."
Refreshing the page doesn't help. I can still use the photo as a profile picture, but can't bring up the full photo.
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I found the same problem with Silas Hovey, K4J2-KKF. Only one memory is posted. I'll try to find something else to place there.
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Added a second memory and found that it took care of the problem.
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I am having the same problem as well. It started a week or so ago. For me it is only happening in memories when I click on a photo/document. I've tried different browsers: Firefox, Chrome and Edge. I even tried using another computer. I've tried clearing browsing history, cache, etc.
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@Bob Baldwin this bug has already been reported to the engineers, see @AmberML1's comment above:
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Just wanted to assure everyone…. Yes, the Memories team is aware that this "Oops" error has expanded. They are working on a fix.
Thank you for your patience!
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@Dennis J Yancey @Bob Baldwin @GrantHovey @wendykaystebar1
I wanted to report that this issues (when clicking on a Memory and getting the "Oops" error), has been recitified.
I've been playing with it to make sure there aren't any further problems, and I don't get the "Oops" error anymore—but I'm hoping you can also test it and make sure its is working properly. Thanks!
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