Problem with the webpage showing
For several years now I've not been able to see the main webpage after getting an "Internal Server Error" statement (see circled in RED below):
I have to leave that page, then log into the webpage again to actually get to the "main" page.
However, at that point I get this:
What settings or virus settings are causing this to be blank?
What do I need to change them to?
Thank you for any help with this.
Answers
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I don't use the URL of your first image and hence can't answer that part.
But I encounter the symptom of your second image repeatedly. In my case, this symptom is not persistent. I have to reload the web page with such a symptom, sometimes repeatedly. Sometimes, I've to go into the address window with the URL, position the cursor on the end and type the enter button of my keyboard. There may be a few root causes in my case for such FamilySearch web pages. Either I have a slow or unstable Internet connection. Or there are some timeouts occurring between the several Internet and database resources used by the FamilySearch web server to collect the information for display. So my work around helps the web server to collect that information before too many timeout happen as the repeated request may reuse information found in data cache by preceding requests.
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@Wazzy what happens when you use this URL? https://www.familysearch.org/en/home/portal/
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@Wazzy For the avoidance of doubt, can you confirm your browser and operating system levels are compliant with FS requirements please (see )?
Also, does the same issue occur if you try from a different browser?
FamilySearch only supports its websites on the current and most recent versions of Chrome, Edge, Safari, and Firefox, and the current and most recent operating system versions. This will mean in practice that changes are likely to have been tested only in these environments.
If your browser and/or operating system doesn't meet the requirements at the above link, it's entirely possible that the functionality you are having problems with has been changed and now uses browser technology in a way that is not supported on the software you are currently using.
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Thank You ALL for helping me with my problem.
Ger876 - The URL in the first image is what shows up when I get the error statement. I didn't get the URL in the screen clip for my second image. The URL for that image where I'm not seeing/getting the main home page is: https://www.familysearch.org/en/home/portal/
I tried putting my curser at the end of address and pressing enter and still get the same blank area.
ShelleWells - As I mentioned above. I doubled checked and I do have the URL you posted.
MandyShaw1 - The browser I'm using may be the problem. I will say that I also tried logging into my account from my husband's computer, but he's using the same browser I am. Didn't get the main webpage still.
I'm going to try changing my browser, think I'll have to delete it from my machine completely. I'd tried that some time back and it didn't do anything, but I didn't take it off my machine.
Just went and took my old browser off my machine, then shut down and restarted. I then made sure Google Chrome was running on the latest update. Shut down again and restarted. Sadly, getting all the same things as before, the error page, have to leave and then go back into FS and the Home page is still blank in the middle.
I'm frustrated.Thank you again for the suggestions.
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@Wazzy what version of Windows are you using? If you told us, I missed it.
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ShelleWells - I'm using Windows 11.
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