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getting strange restriction message

LAHS6
LAHS6 ✭✭✭
September 19 edited September 19 in Family Tree

In the Research Help area of these persons' pages, are several hints for Denmark census records. When I click on the hint, this restriction message pops up for each record hint-

"Record Information

We're unable to show this record.

This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies."

My question is, what type of account is needed to see these records? I've never seen a restriction like this before.

Laurits Christen Sørensen LR92-WHG

Mette Sørensen G6XP-WH1

Alfred Sørensen G6XP-QGD

Karen Marie Sørensen G6XP-QGX

Meta Sørensen G6XP-7WF

There are other PIDs also, with the restriction message. I've just listed a few as an example.

1

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 19

    @SerraNola Could you check on these Danish censuses, please? I wonder if these are also restricted for privacy reasons? I noticed that one of the sets was the 1925 census.

    Thanks.

    0
  • Dik Thurston
    Dik Thurston ✭✭
    September 20

    Aine; Although the exact reason these source records are not available to be viewed is not given, they are restricted by agreements made by FamilySearch with the owners of the sources. We will research your question as to who can view the them.

    0
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    September 20 edited September 20

    I see that one of the sets is the Denmark census of 1916. When I check that record collection, there is no search box on it:

    Screenshot 2025-09-20 at 11.43.10 AM.png

    When I try to browse image, everything is restricted.

    Screenshot 2025-09-20 at 11.51.03 AM.png

    I can search and see all the images just fine at My Heritage so it does not seem to be a privacy issue:

    Screenshot 2025-09-20 at 11.51.56 AM.png

    I haven't worked in the Danish archives for quite a while and can't see right off hand if they have an index to the 1916 census, but I can access the images for free:

    Screenshot 2025-09-20 at 11.55.16 AM.png

    And finally, I can also access both an index and the images on Ancestry:

    Screenshot 2025-09-20 at 12.02.09 PM.png

    Would be really a shame if FamilySearch has just lost the contract to use this collection. Can we hope it is just a program bug that has crept in?

    0
  • SerraNola
    SerraNola mod
    September 20 edited September 20

    @Áine Ní Donnghaile @LAHS6 @Gordon Collett

    We were (sadly) informed last week that Contract and Compliance has been asked to remove the grandfather date from Denmark. That means a lot of records that previously were viewable are now restricted.

    We may see more in the coming months, but these are countries now in the process of having records restricted for the same reason: El Salvador, Russia, Uruguay, Ecuador, Puerto Rico, Japan, Honduras, Afghanistan, and Cape Verde.

    2
  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    September 20

    @SerraNola - unwelcome news but thank you for informing us. I would really like to see a place where we can find out about this sort of stuff. Wiki perhaps?

    4
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 20

    Thanks for replying so quickly @SerraNola. I know we all appreciate your help.

    2
  • David Alan Webber
    David Alan Webber ✭✭✭
    September 21 edited September 22

    "We were (sadly) informed last week that Contract and Compliance has been asked to remove the grandfather date from Denmark."

    I'm curious as to what that specifically means? Is that a restriction that removes access to grandparent data or similar?

    1
  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    September 21

    @David Alan Webber - the term "grandfather rights" may be what is referred to here. That refers to authorities (e.g. to access) that are carried over from previous holders.

    2
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 21

    In the US, we often say that some access or option is "grandfathered in" - meaning something that is not allowed today, but was permitted in the past, may be allowed to continue. This appears to mean, as Adrian said, that those options are now disallowed/discontinued.

    4
  • MaximUtenkov
    MaximUtenkov ✭
    September 23

    @SerraNola

    Could you tell us if any work is underway to restore access to archival materials? Are there any difficulties and how long can the access restoration process take? As far as I know, FamilySearch.org We purchased archival materials in Russia, so why is access to these materials now blocked?

    0
  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    September 23

    @MaximUtenkov - I am not a FamilySearch employee but I have watched various contractual issues over UK records, for instance. So typically…

    If access has been restricted for reasons of privacy, my totally unofficial suggestion is that the full, previous access will never be restored. Having said that, usually access to personal data is only allowed after something like 100y (maybe 120y, it varies) after the person's birth, so it is possible that access has gone from wide open to completely closed, because there is no other mechanism in place, and will, as a 3rd stage, later go to access being open 100y after someone's birth. (Even that is an over simplification because access is controlled at a "microfilm" level, rather than at an individual record level. "Microfilm" isn't the right word these days but it's probably a good analogy).

    Access can also be blocked for commercial reasons - in the UK, commercial companies may pay the relevant archives a sum of money for exclusive access for 3, 4, 5, etc, years so they will not agree to FamilySearch giving out free access to that data until their contract for exclusive access ends. Either the controlling archives needs to remove FamilySearch's access or they will lose the money from the commercial provider. Which leads me to…

    As far as I know, FamilySearch.org … purchased archival materials in Russia, so why is access to these materials now blocked?

    I don't know the exact details of the Russia related agreements but suggest from my experience of archival materials elsewhere, that those contracts and agreements have always included a series of statements that mean the relevant archives (or higher level government departments) retain permanent control over how how and where their data is used. It isn't a case that the stuff is purchased and FS can walk away with the microfilms and use them how FS likes.

    Why now? Good question… But access to personal data is currently being tightened across Europe and the rest of the planet.

    Grateful if anyone can point out something I've missed…

    2
  • SerraNola
    SerraNola mod
    September 24

    @MaximUtenkov FamilySearch cannot always be transparent about why records are restricted due to legal or contractual confidentiality. Although it is painful to lose record access, I believe their cautious approach helps build trust with record custodians over time and may pay off with even greater access in the future. The goal is always to make as many records as possible freely available to all.

    4
  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    September 25

    @SerraNola - I can accept that FS might be inhibited from saying why records are restricted. I would encourage FS to say that restrictions have been implemented on specific collections (or whatever the right level is), as saying so removes the possibility in our mind that the loss of something has been accidental.

    3
  • SerraNola
    SerraNola mod
    September 26

    @Adrian Bruce1 Good suggestion. I often struggle with the right words.

    1
  • Paul W
    Paul W ✭✭✭✭✭
    September 26 edited September 26

    Agree completely with Adrian's comments!

    "By accident or design?" is an important question when patrons suddenly lose access to certain collections, or even parts thereof. Of course, we will remain curious as to why records suddenly become unavailable for viewing, but currently need to assume any such incidence just could be related to accident, rather than a contractual issue.

    Perhaps the (Danish census) example illustrated here is not a good one, however, as the message presented here (unlike in other examples) does seem to be clear, in showing the ability to view the images on FamilySearch has now been (purposely) restricted.

    1
  • Theo Rafael
    Theo Rafael ✭
    November 12

    I'm having the same error with multiple Hungary records such as

    https://www.familysearch.org/en/tree/person/research-help/PW8V-L1V
    Error loading source: /ark:/61903/1:1:QLLC-941J

    Is it due to the same issue?

    0
  • JulianBrown38
    JulianBrown38 ✭✭✭
    November 12

    @Theo Rafael This is the same sort of problem. The collection is Hungary, Civil Registration, 1895-1980.

    If you look at the Sources tab for the profile and expand the first attached source which is a 1905 marriage, you will see an unattached record listed under "Similar Records". That is, in fact, the same record that you identified, QLLC-941J. Clicking that record results in a similar error. I don't know if the "Similar Records" list is populated from existing hints or by some other search. If it is done by a different mechanism, then any attempt to ameliorate the overall hints issue might still leave the "Similar Records" issue unresolved.

    If I search in that specific collection, specifying the profile name, I find two records (allowing for the fact that one has a slightly different spelling of Wollár Zsigmond instead of Wollák Zsigmond), which you have attached to the profile. However, there is no trace of the inaccessible record which relates to a child (Wollák Jenő).

    0
  • JanW2
    JanW2 ✭✭
    December 2

    I just encountered the same problem with German records. I'm working on my Great grandmother, Caroline Reintjes, 9ZSP-9HM, and saw a hint. Granted I haven't looked at her person page in awhile, but I was pleased to see a hint for someone I've been researching for years. When I click the hint for Carolina Albertina Reintjes
    Germany, North Rhine-Westphalia, Diocese of Münster, Catholic Church Records, 1580-1975, this language is displayed:

    "We're unable to show this record.
    This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies."

    My guess is this is from the Matricula collection, which I can access. Has something changed?

    0
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