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Why is it that I'm no longer able to view hints?

JGardner19
JGardner19 ✭
September 11 in Family Tree

For about a week now, I've not been able to view hints. When I try to drill down on a hint, I can see the hint page flash by every so quickly, and then I see a message that says, "Oops, something went wrong. Please refresh the page." The same things happens when I refresh the page. One example is for hints associated with Nicolantonio Falone PS6H-FXP.

Tagged:
  • Record Hints
  • Viewing hints
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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 11

    @JGardner19 Have you tried clearing your FamilySearch cookies or using a different browser?

    I just checked hints for Nicolantonio Falone https://www.familysearch.org/en/tree/person/details/PS6H-FXP and had no problem viewing his hints.

    If you can view the hints in a different browser, then clearing FS cookies should fix the problem in your preferred browser.
    https://www.familysearch.org/en/cookies

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