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Question about printers at FamilySearch Center

System
System admin
September 11, 2025 edited January 21 in FamilySearch Center
This discussion was created from comments split from: How do I upload a photograph to my tree?.
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  • Anna Davison1
    Anna Davison1 ✭
    September 11, 2025

    We have the Lexmark Printer wired into the FamilySearch computers.

    It's asking for the same information I use to log into FamilySearch, which I did before going to the printer.

    Why would it not take the same username and password?

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  • MazyPutnam
    MazyPutnam ✭✭✭
    November 2, 2025

    @Anna Davison1 It’s possible the printers are hooked up to a different system, which might explain why you’re being asked to log in again—just a security step to keep everything safe. I’ve noticed I’m having to sign in multiple times too, not just on FamilySearch, but pretty much across all apps and websites.

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  • Ken Richins - US and Canada FSCS Missionary Lead
    Ken Richins - US and Canada FSCS Missionary Lead ✭✭✭✭
    November 3, 2025

    The username and password MUST be the FamilySearch account username and password, NOT your Church account username and password.

    1
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