Home› Ask a Question› General Questions

Bug Report

Tpanc13RichL
Tpanc13RichL ✭
July 15 edited October 28 in General Questions

I asked how to report a technical error and the Elder had no clue, The online helpindicates a FEEDBACK button somewhere. DOESN’T Exist! So I amasking that you forward this email to a software engineer to fix.

I get the error message at the bottom trying to add a source, see present attachments, or to review unfinished attachments for IDhttps://www.familysearch.org/en/search/linker?pal=/ark:/61903/1:1:QV54-BKZ3&id=L55K-LMG(daughter Mary of ID in the error message). For example, when selecting the 1940 census on her ID, I wanted to review the attachments. Selecting it started (for less than a second) to give me the source attachments page, but was overridden by this error! I asked an Elder at Family Search help to confirm, and he did NOT get this error and instead was able to review the individual's source records. Also, note the error reported is against the fatherhttps://www.familysearch.org/en/tree/person/details/L2RZ-FGFas indicated in the error message and re a missing child (his tree is perfectly correct). Yet, when I go to his ID sources and do a Review Attachments for his attached 1940 census (same as in daughter’s ID), all is fine. Thus, the error is only for sources re his daughter's ID https://www.familysearch.org/en/tree/person/details/L55K-LMG ! All of them.

Note also that I have a living daughter (Anne/Anna) for this father, Mary’s sister) both in FamilySearch’s tree and my Groups tree. Don’t know if somehow this is a factor in the error below. She has both a FamilySearch Tree ID (I put her there before Groups Trees were available) AND a Group’s tree ID. I could test other IDs where living individuals exist in both trees for same error if you desire to eliminate the possibility that a living person in the same father’s ID is causing the error. Just let me know. I would appreciate a response to this email’s resolution. You can always contact me by email or phone to discuss the problem and any testing.

Thank you,

-- Rich

---------------------------------------------------------------------------------

We detected a possible relationship issue in the tree.

It seems unlikely that the following relationships could exist at the same time:

Louis William Wasser (L2RZ-FGF) has a missing child.

I four analysis is correct, the historical record was incorrectly transcribed. Here is what to do:

  1. Review the names and relationships you see in Family Tree.
  2. Correct any mistakes you see
  3. If you know the information is correct, proceed to attach.

For step-by-step instructions, visit Help and Learning..

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 15

    @Tpanc13RichL

    I suggest you post in the group for Source Linker Feedback.

    0
  • Ashlee C.
    Ashlee C. ✭✭✭✭✭
    July 15

    @Tpanc13RichL Have you tried clearing your FamilySearch cookies? It is often the best place to start with troubleshooting problems. To do that, go to https://www.familysearch.org/en/cookies

    1
  • Tpanc13RichL
    Tpanc13RichL ✭
    July 15
    https://community.familysearch.org/en/discussion/comment/601868#Comment_601868

    Thanks, but no go. Still have problem. I use Chrome and cookies were deleted there too. Also, problem exists on EDGE browser.

    0
  • Tpanc13RichL
    Tpanc13RichL ✭
    July 15
    https://community.familysearch.org/en/discussion/comment/601858#Comment_601858

    Went there and found another user has identical problem, but no responses. I quoted her (Rosemarygrounds) and attached my problem description.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 44.7K Ask a Question
  • 3.6K General Questions
  • 598 FamilySearch Center
  • 6.8K Get Involved
  • 676 FamilySearch Account
  • 7K Family Tree
  • 5.5K Search
  • 1.1K Memories
  • 504 Other Languages
  • 66 Community News
  • Groups