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Missing photos

John Jaxson
John Jaxson ✭✭✭
March 11 edited October 28 in Memories

A few years ago there was a problem with FamilySearch Memories that resulted in 1000+ FamilySearch users losing all their Memory items and the bottom line was there was not a way to bring them back. Is there any information now about this issue?

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Answers

  • David Alan Webber
    David Alan Webber ✭✭✭
    March 14

    Was this account that you're posting from one of those that lost their Memory inventory / items? I wondered whether, if restoration is possible, that it would have to be a case-by-case, account-by-account basis.

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  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    March 15

    You could join the group for the Memories Restoration Tool.

    There is also some information on the article Why are some of the Memories in My Gallery missing?

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