Missing photos

John Jaxson

A few years ago there was a problem with FamilySearch Memories that resulted in 1000+ FamilySearch users losing all their Memory items and the bottom line was there was not a way to bring them back. Is there any information now about this issue?

David Alan Webber

Was this account that you're posting from one of those that lost their Memory inventory / items? I wondered whether, if restoration is possible, that it would have to be a case-by-case, account-by-account basis.

Alan E. Brown

You could join the group for the Memories Restoration Tool.

There is also some information on the article Why are some of the Memories in My Gallery missing?