Home› Welcome to the FamilySearch Community!› Ask a Question› Memories

Missing photos

C D McB
C D McB ✭✭✭
March 11 edited March 11 in Memories

A few years ago there was a problem with FamilySearch Memories that resulted in 1000+ FamilySearch users losing all their Memory items and the bottom line was there was not a way to bring them back. Is there any information now about this issue?

0

Answers

  • David Alan Webber
    David Alan Webber ✭✭✭
    March 14

    Was this account that you're posting from one of those that lost their Memory inventory / items? I wondered whether, if restoration is possible, that it would have to be a case-by-case, account-by-account basis.

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    March 15

    You could join the group for the Memories Restoration Tool.

    There is also some information on the article Why are some of the Memories in My Gallery missing?

    0
Clear
No Groups Found

Categories

  • All Categories
  • 42K Ask a Question
  • 217 Get Involved
  • 3.3K General Questions
  • 563 FamilySearch Center
  • 636 FamilySearch Account
  • 6.3K Family Tree
  • 5K Search
  • 6.4K Indexing
  • 953 Memories
  • 2 Suggest an Idea
  • 464 Other Languages
  • 61 Community News
  • Groups