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ancestry daig
ancestry daig ✭
February 2 edited October 28 in Search

I get this every single time I go to research any individual. Things were find until day before yesterday. Please help.

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Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    February 3

    Have you done the usual song-and-dance yet? (I suggest starting with making sure your browser is up to date; that tends to fix many things. The rest of the incantation is to clear your FS-related cache and cookies.)

    1
  • SerraNola
    SerraNola mod
    February 3

    @ancestry daig And after the song and dance, if the problem continues come back here and provide more details of what you did and what page you were on when the error message appeared. We can't root out the problem without details.

    Thanks.

    1
  • Paul W
    Paul W ✭✭✭✭✭
    February 3 edited February 3

    @SerraNola

    The general problem of a short while ago (reported at

    Sources Not Loading and Something Went Wrong Messages — FamilySearch Community

    seems to have been fixed fairly quickly, but was applying when trying to access several different pages by various routes. However, I copied one link before the problem disappeared: https://www.familysearch.org/ark:/61903/1:1:QGY9-9LJY?lang=en. (In this instance, I was trying to open the page from his Sources section.)

    I had the problem in both Edge and Firefox, so not browser related. As you can see, access to the page is fine now. Whilst reports have been widespread over the last few days, I have to admit today is the first occasion in quite some time that I have encountered it.

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  • SerraNola
    SerraNola mod
    February 4

    @Paul W Thank you for the details. I can confirm there was an outage yesterday (Monday) from about 10 AM to 10:45 MST.

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