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Many Memories, but tab shows Zero

Ottley BQ
Ottley BQ ✭✭✭
September 3, 2024 edited September 4, 2024 in Memories

There are many memories in a couple profiles I have viewed lately, but the Memories tab shows zero (0); is there a problem with the counter when a certain number of memories are added? Other profiles show the number, but some with a great number seem to be maxed out, so the counter seems to be disabled.

1

Answers

  • AmberML1
    AmberML1 ✭✭✭✭
    September 3, 2024

    @Ottley BQ

    I would love to try and replicate this, but I can't seem to. Can you share the profiles of the individuals who appear to have a broken counter on their Memories tab?

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 3, 2024

    Possibly memories that have been marked private or limited access?

    1
  • Miss Jessie
    Miss Jessie ✭✭✭✭
    September 3, 2024

    KW8X-Q62

    1
  • Ottley BQ
    Ottley BQ ✭✭✭
    September 4, 2024

    Thanks, @Miss Jessie; that is a great example! @AmberML1 it appears that when they have under 100, there isn't a problem, but over 100 then the counter goes to zero (0). I don't think it has anything to do with those that have been marked private or limited access; I can see many photos, but there seems to be an issue when over 100 memories. I couldn't find a knowledge article about limits, so have no idea why this is happening, or if it's something new - just noticed it recently.

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 4, 2024

    https://www.familysearch.org/en/help/helpcenter/article/how-many-memories-photos-stories-documents-and-audio-files-can-i-upload

    1
  • AmberML1
    AmberML1 ✭✭✭✭
    September 4, 2024

    @Ottley BQ and @Miss Jessie

    Thanks for providing that example. And sharing this feedback. I'll make sure this is noted as a BUG.

    1
  • AmberML1
    AmberML1 ✭✭✭✭
    September 4, 2024

    @Ottley BQ

    Thank you again for your feedback!

    We have moved this discussion to our Memory Viewer Feedback group.

    Please click the link provided, and click to “Join” the group.

    The Memory Viewer Feedback group will specifically manage questions, concerns, and discussions regarding the Memory Viewer. It will also provide access to Updates and Known Issues.

    We will close this discussion here, but we invite you to continue providing feedback in the Memory Viewer Feedback group. Thank you!

    1
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