Many Memories, but tab shows Zero

Ottley BQ

There are many memories in a couple profiles I have viewed lately, but the Memories tab shows zero (0); is there a problem with the counter when a certain number of memories are added? Other profiles show the number, but some with a great number seem to be maxed out, so the counter seems to be disabled.

AmberML1

@Ottley BQ

I would love to try and replicate this, but I can't seem to. Can you share the profiles of the individuals who appear to have a broken counter on their Memories tab?

Áine Ní Donnghaile

Possibly memories that have been marked private or limited access?

berthearle

KW8X-Q62

Ottley BQ

Thanks, @Miss Jessie; that is a great example! @AmberML1 it appears that when they have under 100, there isn't a problem, but over 100 then the counter goes to zero (0). I don't think it has anything to do with those that have been marked private or limited access; I can see many photos, but there seems to be an issue when over 100 memories. I couldn't find a knowledge article about limits, so have no idea why this is happening, or if it's something new - just noticed it recently.

Áine Ní Donnghaile

https://www.familysearch.org/en/help/helpcenter/article/how-many-memories-photos-stories-documents-and-audio-files-can-i-upload

AmberML1

@Ottley BQ and @Miss Jessie

Thanks for providing that example. And sharing this feedback. I'll make sure this is noted as a BUG.

AmberML1

@Ottley BQ

Thank you again for your feedback!

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