Affiliate libraries...
When visiting an affiliate library, are there any special ways to access the information? I had read somewhere that there is a special way to sign in or a special question to ask or something!!!! I went to an affiliate library and only found information that I already had.
What did I do wrong????
Thank you in advance for any information.
Answers
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I can't say about all affiliate libraries, but the ones listed for my county on the FamilySearch list do not have access to restricted images. The only place I can access restricted images are at a Morman Church that has a Family History Center. There, yes, the volunteers can assist you to install the Chrome extension on your laptop which will allow you to connect to the church network and access restricted images from your own computer, but only while connected to the church network.
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The specific restrictions should be shown when you attempt to view an item from home. If it says the item is available for viewing at an affiliate library, I have personally found this to be true. Obviously one would not expect that to be the case where it is indicated that the material (usually images, but now often indexed items, too) can only be viewed at a FamilySearch center.
If you see this message from home, it is perfectly reasonable to assume you would be able to see the film when at an affiliate library - although presumably this is dependant on the set-up at the library being as required (i.e., no technical problem whereby it is not being recognised you are at an affiliate library):
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@Paul W When you are talking a public library, my experience in Virginia is that it is never safe to assume an affiliate library will have access to the restricted images. I just checked the map where you search by zip, town, etc. For my county it has been updated. 2 libraries who used to be listed no longer are, which is good, because they had no access to restricted images. But one location is still erroneously there. When I went there, I was told "To my knowledge, we have never had access to the FamilySearch blocked images at this location."
My advice is to call ahead.
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Are you certain of the ability to use your own laptop at the FHC? I've been told (by several volunteers) that was not the case when I was not comfortable using my log-in on their computer.I see my question answered in another thread. Hopefully the volunteers today will know that this is available and help me to get the extension installed.
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@vjdavis Absolutely I am sure about using my own laptop. My guess is there is a local policy to not support the portal (I think it's called that), which I'm sure they are allowed to if volunteers there are not comfortable with technology. My first time 2 volunteers stepped me through installing the FamilySearch Center Premium Content extension for Chrome on my laptop, and then they added the network and password (which I can't see). The very next time I came they had to remind me how to activate the extension, because you have to tell Chrome when you want to use it. Once the extension is activated I can see and connect to the network. Now I know how to do it myself every time.
If I hadn't had Chrome installed, they would have had to walk me through downloading and installing it, because the extension only works on Chrome. By the way, when I asked about getting my laptop set up, I was told to make an appointment in advance, which I then did.
So you see the volunteers who staff the FHCs need some technology comfort level to give the required support to the public.
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The special installation of the extension and sign-in to the PORTAL is only needed at a FamilySearch Center, not at an Affiliate Library.
At an AL, you need to log out of FamilySearch before you connect to the Library's wi-fi and then log in again, for the system to recognize you and allow access. I do it a couple of times a week. It's 2nd nature now to log out before I leave home so I have to log in again when I get to the library.
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Thank you so much! I bookmarked the page with instructions for adding the extension. I do hope there will be someone to help me when I go today, but worst case is that I can go step by step with the instructions (or just use their computer, but I keep mixing up the mice between the two computers haha! so this will be much easier for me).
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@vjdavis If you are truly visiting an Affiliate Library, you do not need to install the extension. You cannot use the extension and the Portal at an Affiliate Library.
The extension and the resulting access to the Portal is ONLY for use at a FamilySearch Center.
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I'm sorry for the confusion that I've caused -- I am using it at the FamilySearch Center (right this moment, in fact) and not an Affiliate Library. Installation was a breeze and I am so thrilled. :)
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@Áine Ní Donnghaile said "The extension and the resulting access to the Portal is ONLY for use at a FamilySearch Center."
It can actually be used at many more places than just FamilySearch Centers. It can be used at pretty much any meetinghouse of The Church of Jesus Christ of Latter-day Saints. You just need to be connected to the meetinghouse's network, which can be connected to using the same process as is done at an FSC. There are many more non-FSC meetinghouses than those that are FSCs.
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My point was that the Portal and Extension can NOT be used at an Affiliate Library - the TITLE of this thread.
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