Why is my browser suddenly not working properly on you website only?
After Saturday's upgrade I am getting this message when trying to view images, plus garbled pages "outside" the tree pages. "Attention: This site does not support the current version of your web browser. To get the best possible experience using our website we recommend that you upgrade to a newer version or install another browser" I refuse to be manipulated into changing my browser, which has worked beautifully for over 20 years on FT.
A very upset volunteer,
Fran
Answers
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what browser are you using?
chances are it just needs to be upgraded.
no one is manipulating anyone
Across the entire computer industry - keeping up with browser versions is just the reality of how things work - because browsers and web technology are a forever changing thing
Surely across 20 years -- your browser has had a plethora of upgrades -- though such upgrades may have been totally transparent to you -- and indeed you may not have had a problem till now - which is a reflection of how well FamilySearch has been able to adapt to differing browser versions and changing web technology across those 20 years. if you haven't had problems for 20 years - than HATS off to the people at FS who have done some incredible work to make it all work seamlessly for you for 20 years!!! (because during that time technology was constantly changing -- unbeknownst to you)
and in some cases Browsers have been "retired" (no longer supported) by the makers of such browsers (and not because of any "politics" or maneuvering or manipulating of FS.)
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Sorry if I sounded like I was venting and didn't mention the browser: Mozilla Firefox. However, I totally dislike the new visual changes to FT so this newest result of those changes upset this old lady. LOL.
Volunteering for over 20 years, and I'm not LDS, I agree with you that FT and FS have done a phenominal job in keeping things working so well. Guess I might have to retire from volunteering as I will not use Chrome nor Microsoft on principal.
Fran
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and if you continue to have problems - contact FS Support
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LOL - won't let me see that page. Will let it go and wait for Mozilla to reply. Perhaps they''ll do a work-around
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this is the raw url
see if you can copy and paste
https://www.familysearch.org/en/fieldops/united-states-and-canada-contact-us
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that is the link if you live in North America - if you live elsewhere - let me know.
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when you go to this site
what version does it report (at the very top of the screen)
https://www.whatismybrowser.com/
I don't recommend actually downloading or executing anything on that site - other than just noting what browser version it detects (dont click on any green buttons (or any color for that matter) that execute stuff)
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Firefox 104 which is what my laptop states also.
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I assume you must have already deleted your cache ? and that didnt help?
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Firefox works great for everything in FamilySearch.
However, due to security concerns with all browsers and the internet in general, and due to evolving standards for web pages, and due to the desire to make use of new technologies, FamilySearch limits which browser version it supports. For Firefox this is "the current version and one previous."
The current version of Firefox is: 104.0.
This means that FamilySearch will support any version of Firefox from 103.0 upward.
I suspect that the update FamilySearch did has nothing to do with the message you are seeing. When I checked my version of Firefox just now, it wanted to update and when it did, the version number rolled up to 104. This new number for the current version means that the FamilySearch warning would be triggered by any version less than 103.0. When Firefox was still using 103.xxx.xxx numbers, only versions less than 102 would trigger the warning.
Just update Firefox - which is what Mozilla will beg you to do anyway, and things will be fine.
I just checked and this new version of Firefox was released August 23.
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note the user reports ALREADY using and being up to date with Firefox 104
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I noticed on Firefox's site when checking this, that the default setting for Firefox is to update automatically.
@singer351, all you may need to do to fix this is to restart Firefox. It should update and you should be fine.
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also did a restart of the laptop and that seems to have fixed it - hopefully for good. Thanks for your patience. Hate to think I'd have to quit working on FT after all this time helping out. :)
Fran
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Great News
Yes -- rebooting is often the first remedy of action in cases similar to yours
Glad it worked.
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So exciting that you all worked together to solve this problem! Good sleuthing!
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