I keep getting signed out everytime I hit the 1950s census start button.

Nathaniel Simon Notheisen · July 6, 2022

AndLinda · July 7, 2022

@Nathaniel Simon Notheisen, because it is working correctly for my replication, I would suggest that you do the following:

Change browsers and/or make sure the browser is up to date

Clear your FamilySearch cookies

Clear cookies and history on your computer

Turn off your computer and reboot

Make sure that you don't have a block on your computer preventing functions

We hope that this helps. If you are still experiencing problems, please let us know.

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

Kim-N-Charlene · July 7, 2022

I'm having the same problem. And it won't connect the 1950 census. It hasn't been that long since I deleted my cookies and history. And I don't allow pop-ups. Something is going on with the 1950 file.

Thanks

AndLinda · July 7, 2022

@Kim-N-Charlene, did you change browsers? Allow the pop-ups in your browser specifically for FamilySearch and see if that helps. For Chrome it will be under your settings on your computer. Privacy and Security then Site Settings.

I keep getting signed out everytime I hit the 1950s census start button.

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