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Problem with URL link in family tree

kenscott2
kenscott2 ✭
March 14 in Family Tree

When you are in family tree and click on a link to an URL the click takes you to the sign in page not to the docuement.

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Answers

  • genthusiast
    genthusiast ✭✭✭✭
    March 14

    Either you were logged out, somehow you were not logged in when tree climbing or the resource you are accessing on that URL needs to doublecheck your login/account. There are some options on FamilySearch that might let you browse Tree profiles but not be logged in.

    0
  • kenscott2
    kenscott2 ✭
    March 14

    I was logged in but when it took me to the login page I could not press the back arrow to get back into the tree I was working on. This has been going on for a couple of days, I suggest you try it and see what happens to you. Please let me know. Thanks

    0
  • genthusiast
    genthusiast ✭✭✭✭
    March 14 edited March 14

    I cannot duplicate the issue on Windows 11 Chrome Version 99.0.4844.51 (Official Build) (64-bit) DSL Wifi

    You could try the login option to stay signed in for 2 weeks - if you are using a private computer.

    image.png


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  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    March 14

    I have experienced similar behavior, where FamilySearch keeps logging me out, but not recently.

    Whenever I get logged out, then log back in, I will need to make my browser refresh any FamilySearch pages I may have left open.

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