What account? MyHeritage.com or 23andMe.com or FamilySearch.org?
Thank you for contacting FamilySearch Communities.
First off, what browser are you using? Are you trying to get into 3 sites: FamilySearch.org, MyHeritage.com, and 23andme.com?
We would suggest that you clear your browser history following the instructions in this article:
If you are still having issues, please reply to this comment and we can use other tools to see your computer screen and analyze what is really happening. We do want you to have a great experience with FamilySearch and all of it's partners.