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I cannot access my family tree. when I click on family tree the page just keeps blinking.

LindaLaSpesa
LindaLaSpesa ✭
August 20, 2021 in General Questions

can you help fix this? thanks

0

Answers

  • Teresa Winterton
    Teresa Winterton ✭✭
    August 20, 2021

    We are assuming you are on a computer. If not, please get back to us. The first thing I would try is clearing your cookies and browsing history. This usually solves the problem. Below is a link to the article for how to do this.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    If this does not work, here is another article that may help.

    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible


    1
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    August 21, 2021

    Please let us know if you continue to have this problem or if it has been resolved.

    0
  • LindaLaSpesa
    LindaLaSpesa ✭
    August 21, 2021

    the family tree page is still blinking

    0
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    August 21, 2021

    I would contact phone support:

    United States 1-866-406-1830

    other numbers:

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support

    0
  • LindaLaSpesa
    LindaLaSpesa ✭
    August 22, 2021

    ok very good

    0
  • Teresa Winterton
    Teresa Winterton ✭✭
    August 23, 2021

    Have you tried another browser such as Firefox or Edge? Often FamilySearch will work just fine in another browser.

    0
  • LindaLaSpesa
    LindaLaSpesa ✭
    August 23, 2021

    I am using edge, I could try firefox, thanks

    0
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