Home› Welcome to the FamilySearch Community!› FamilySearch Help› General Questions

Source Linker Add function Not Responding

Violetm_Ward
Violetm_Ward ✭
August 15, 2021 edited August 15, 2021 in General Questions

There is no response when I try to add a new family member to my tree from a source. I click the "Add" button and the window expands as if it is going to let me add them, but none of the information or additional buttons appear. Is this a glitch with the system or is it on my end?

Capture.PNG
Capture 2.PNG


Tagged:
  • Help & Feedback
  • Sources
  • Document
  • #FamilySearch
0

Best Answers

  • Gordon Hunter1
    Gordon Hunter1 mod
    August 16, 2021 Answer ✓

    Good Morning it may be that you have not cleared your cookies for a period of time and this will stop many of the functions within FamilySearch from working properly.I would suggest that you clear the cookies and retry to complete the source linker.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch


    0
  • Violetm_Ward
    Violetm_Ward ✭
    August 16, 2021 Answer ✓

    Hello, I appreciate you taking the time to help me out. Unfortunately, after clearing my cookies I'm still having the same problem. This has actually been going on for months, but I ignored it hoping that the system would sort itself out and I could get on with my research.

    0
  • Gordon Hunter1
    Gordon Hunter1 mod
    August 17, 2021 Answer ✓
    https://www.familysearch.org/help/helpcenter/article/i-got-an-error-message-when-attaching-a-source

    I have found some additional information for you about Source Linking

    https://www.familysearch.org/help/helpcenter/article/why-is-the-source-title-title-unavailable

    Please have a look at both of these Knowledge articles to see if they help you resolve the problem that you are encountering


    0
Clear
No Groups Found

Categories

  • 30K All Categories
  • 24.2K FamilySearch Help
  • 123 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 637 Memories
  • 6.5K Temple
  • 322 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups