Dead MyHeritage link

Nils Lage Norell

When I try to research a relative in MyHeritage it says that the link might have a spelling-error.

It has been like that for a long time now.

Wayland K Adams

Hi Nils Not quite sure what link you are referring to. If you are talking about clicking on My Heritage from a person page in Family Tree, that is working fine for us. If that is the link you are talking about and it is not working for you, you could try a couple of things to troubleshoot. You could try a different browser. And you could clear your browsing history. Here are some instructions for doing that.

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

If you are talking about some other link such as a bookmark or a desktop icon you have for My Heritage, you will need to review the link associated with those.

Sorry we can't be more specific with the limited amount of information you provided. Feel free to provide more information if you still need more help. Thanks.

Nils Lage Norell

If you look at a persons details you get links to search other records on the side.

Family Search, Ancestry, Find my past, and so on.

All of them worked except My Heritage that gave me an error message.

After my message to you it started to work again after a long time and I didn't have to do anything of the above in your message.

So everything is OK again. Thank you.

Wayland K Adams

Glad it started working for you. Thanks for the feedback.

CDBurk

@Nils Lage Norell

I appreciate this discussion which appears to be about your efforts to access partner sites when working from the details page of your ancestors in the Family Tree part of FamilySearch.

It is important to realize that when you click the link for any of the partners mentioned in the Search Records box, you actually leave FamilySearch to go to the partner site. You usually have to sign into their site before you can access the list of records they may have about the ancestor you are researching.

While you may sometimes already be signed into the partner site, that is not always the case, and this is often why you cannot view the records.

Since an interface with the partner site is dependent upon whether or not you have an account with the partner in question [in this case with MyHeritage], you will not have a problem unless there is a temporary interface issue between FamilySearch and the partner. Usually, you can contact the partner site to be sure things are working well from their side of the interface, and you can also contact FamilySearch Support to check on the interface from our side.

https://www.familysearch.org/en/help/helpcenter/article/contact-us

The following knowledge article about using the links in the Search Records box might be helpful. It is found in our Help Center.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-search-familysearch-partner-sites-from-within-family-tree