Find My Past difficulty

BJGW

I've tried twice to open my LDS Find My Past account, the most recent effort being just now. Both times I get an error page. Please help/advise. Thank you.

MNuttall

Hello @BJGW

Sorry to hear about the difficulty you are having opening an account with FindMyPast.

We suggest that you clear temporary files and cache from your internet browser, reset FamilySearch cookies and perhaps even try switching browsers.

If, after you complete these computer "housekeeping" chores and you are still having problems, please call FamilySearch Support 1-866-406-1830 so that we can investigate the problem further.

For reference, here are the articles about the "housekeeping" chores:

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

Good luck!

CarolynLawrence1

@BJGW Thank you for using FamilySearch community and family tree. Some of the partner sites such as Find My Past need to be reinstall yearly, as the subscriptions automatically expire after 12 months. To do this go to your account setting in FamilySearch.org. Click on your name at top right corner. Click Settings. Click permission. Click revoke access and reinstall Find My Past. Let us know if this helped.

Review the article below after you revoke access.

How do I sign up for partner access to findmypast?

BJGW

Nop/Chrome. The same thing happened that always happens. I go through the steps, enter the information, click Register and it pops up a box telling me that Safari/Chrome has saved my password but it doesn't actually register me. I've tried several times both in Safari and in Chrome.