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Is the website down?

Linda Louise McCorkindale
Linda Louise McCorkindale ✭
August 13, 2021 in General Questions

Can navigate; but trees do not appear when clicked.

0

Answers

  • MNuttall
    MNuttall ✭✭✭
    August 13, 2021

    Hello @Linda Louise McCorkindale

    There have been no reports of the website being down. We suggest that you clear temporary files and cache, reset FamilySearch cookies, and perhaps try switching browsers. You may even need to restart your computer.

    Here are the general instructions for the above computer "housekeeping" chores:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser


    0
  • MNuttall
    MNuttall ✭✭✭
    August 13, 2021

    Here's another article:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch


    0
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