Home› Welcome to the FamilySearch Community!› FamilySearch Help› General Questions

Problem between Legacy and Family Search

Soonerthan
Soonerthan ✭
August 10, 2021 in General Questions

When I bring up the Legacy / Family search page ,Family search is telling me that an ID person does not exist .

This person does exist in Family search and all details are the same.

This is happening to a lot of my nearly 3000 searches

0

Answers

  • Rayleen H Barnes
    Rayleen H Barnes ✭
    August 10, 2021

    You may need to contact the Legacy customer support group as this may be a problem from their end, or maybe they would be able to help you if there is something that is missing. I know that when I have had issues with Roots Magic, the customer support people have been really helpful.

    0
  • Suzanne Adams1
    Suzanne Adams1 ✭
    August 10, 2021

    Hello and thank you for contacting FamilySearch.

    While we are not able to resolve partner issues between other products, like Legacy, it may help to clear all your cookies in both programs. You may also want to try a different browser and see if that helps. Sometimes that will make a difference.

    If these don't work,  You may also be able to get help at a family history center or from your family history consultant.

    Regardless of the operating system you use, our website works with these fully supported browsers:

    • Apple Safari—the current version and one previous
    • Google Chrome—the current version and one previous
    • Microsoft Edge—the current version and one previous
    • Mozilla Firefox—the current version and one previous

    Hope this information helps. It can be so frustrating when programs don't work right.

    0
Clear
No Groups Found

Categories

  • 30.2K All Categories
  • 24.4K FamilySearch Help
  • 127 Get Involved
  • 2.7K General Questions
  • 444 FamilySearch Center
  • 467 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 643 Memories
  • 6.6K Temple
  • 326 Other Languages
  • 34 Community News
  • 6.7K Suggest an Idea
  • Groups