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I am getting an error Message having just done the latest update for Ancestral Quest. How do I fix

Sharmarybelle
Sharmarybelle ✭
August 9, 2021 in Family Tree

Error Code: 403URI:

https://api.familysearch.org/platform/tree/persons/LDJF-ZNYError

Response: HTTP/1.1 401 Date: Mon, 09 Aug 2021 05:51:11 GMTContent-Type:

application/x-fs-v1+xmlConnection: keep-alivecache-control: max-age=0,

must-revalidate, no-transformcontent-location:

/tree/persons/LDJF-ZNYserver: nginx/1.18.0vary:

accept,accept-language,accept-encoding,expect warning: 401 FamilySearch

"Unable to read tf person jersey. (upstream 401)"x-processing-time: 11

Tagged:
  • Ancestral Quest
0

Answers

  • DavidBeck1
    DavidBeck1 mod
    August 9, 2021 edited August 9, 2021

    Hello Sharmarybelle

    Please look at this Ancestral Quest Programme Updates page and let us know if, by downloading the Fix Tool, you were able to re-establish a normal status of connection.

    Studying the Updates page linked above, I have the impression this help page may be out of date.

    I therefore offer these Ancestral Quest Support contact details:

    • By e-mail at [email protected]
    • By phone at 801-280-4434

    In a similar situation with another online programme, which linked to FamilySearch, the programme creator had to update their API to bring it inline with update changes in FamilySearch.

    I would think Ancestral Quest Support will be able to offer a similar resolution.

    2
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 10, 2021

    In that timeframe I got some 401 errors too. They were transient, and nothing to do with my software, just a system error when the FamilyTree database did not return content.

    0
  • Sharmarybelle
    Sharmarybelle ✭
    August 10, 2021

    Thank you for your suggestions to help. I have contacted Ancestral Quest who are trying to sort it out.

    They said the error message was strange but are looking into it.

    0
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