I am getting an error Message having just done the latest update for Ancestral Quest. How do I fix
Error Code: 403URI:
https://api.familysearch.org/platform/tree/persons/LDJF-ZNYError
Response: HTTP/1.1 401 Date: Mon, 09 Aug 2021 05:51:11 GMTContent-Type:
application/x-fs-v1+xmlConnection: keep-alivecache-control: max-age=0,
must-revalidate, no-transformcontent-location:
/tree/persons/LDJF-ZNYserver: nginx/1.18.0vary:
accept,accept-language,accept-encoding,expect warning: 401 FamilySearch
"Unable to read tf person jersey. (upstream 401)"x-processing-time: 11
Answers
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Hello Sharmarybelle
Please look at this Ancestral Quest Programme Updates page and let us know if, by downloading the Fix Tool, you were able to re-establish a normal status of connection.
Studying the Updates page linked above, I have the impression this help page may be out of date.
I therefore offer these Ancestral Quest Support contact details:
- By e-mail at [email protected]
- By phone at 801-280-4434
In a similar situation with another online programme, which linked to FamilySearch, the programme creator had to update their API to bring it inline with update changes in FamilySearch.
I would think Ancestral Quest Support will be able to offer a similar resolution.
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In that timeframe I got some 401 errors too. They were transient, and nothing to do with my software, just a system error when the FamilyTree database did not return content.
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Thank you for your suggestions to help. I have contacted Ancestral Quest who are trying to sort it out.
They said the error message was strange but are looking into it.
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