Single film in series is locked
The tenancy & tax records for Frederiksborg/Kronborg/Jægerspris counties (in Denmark) are fully available, except one film (no. 310340 / 8762589) which contains "uvisse indkomster" (ancillary income, such as copyholds, fines, etc) for Kronborg county 1712–17:
For some reason that specific film has been locked ever since they were all digitized & it has kept this status for at least two years now. I have asked previously in the old help system, but received no answer there.
Why was this film singled out and made unavailable?
I am not connected with FamilySearch, but it definitely looks like an error to me.
However, I have seen a comment elsewhere in this Community Forum that changes to the catalog are on hold for a year or so, awaiting a new catalog system. So if the above problem is classified as a Catalog problem nothing will be done for an indefinite period until the new system is introduced.0
Thank you for the comments, Maureen
I agree that it must be in error. Hopefully a FamilySearch employee can weigh in 😊0
Hi @Mikkel Eriksen. We went to the FamilySearch catalog to view the current catalog page regarding whether or not the film you are interested in can be viewed online. We did determine that film 310340 / 8762589 does show only the microfilm reel even though the film has been digitized. As explained in the following article about film notes, seeing the microfilm means that the digital film cannot be viewed online, however there is still permission to view the actual microfilm if you are able to get to the Family History Library in Salt Lake, and like many of the films in this collection, that film shows that it is at the Family History Library. Many of the other films in this collection are in the Granite Vaults, not in the Family History Library.
We don't know if the catalog page has incorrect information about this film, but you might contact the Family History Library and ask if the microfilm is available for viewing at that location. Our Wiki article provides the following phone number for the library: 1-801-240-6536. Please listen to the prompts to be sure you make contact with someone who can provide answers about this film.
If there is an error in the catalog, @MaureenE123 is correct with her comment about the catalog pages being locked because of transitioning to new hardware and software. When the transition is complete, instructions will appear in the following knowledge article which is found in the FamilySearch Help Center. We hope you will find this information helpful.
Finally, we did click the World Cat link on the catalog page for the collection to see if there might be other locations for these records, and there were no other locations other than the Family History Library in Salt Lake.0
Thank you for elaborating, Burk.
The documents are also available at the Danish National Archives, though not digitally.
I will keep an eye on the Help Center article.1
Excellent reminder, @Mikkel Eriksen! We can usually access original records by going directly to the record custodians, which for these records would be the Danish National Archives. Often accessing the original records is possible, but some of the sites where this can be done require that you have a subscription, and often it must be a paid subscription, but this is a wonderful way to get to the actual records.0
In early July of this year, I wrote regarding this to [email protected] as indicated below, but I have heard nothing back — not even an acknowledgment that it was received. Is this normal?0
I do not know. Perhaps you could resend your request and specifically ask that an acknowledgement of receipt be sent.0
Thank you for the suggestion, Maureen. I will try another email.0