indexing a project, when i try get a new batch to index tells me i don't have the rights to view it

candiceWright5

I've been indexing a project and have done quite a few batches, when i try get a new batch from this project it tells me, this batch cannot be opened. It is possible that this batch no longer exists or you do not have rights to view it. Please find another batch to work on.

why have i been blocked from viewing this project?

Vincent T

Sorry for the challenge you are facing @candiceWright5 Please try opening a new batch to see if you will receive the same feedback. If it's so, kindly click on the links below and read through the article to clear your browser cache and cookies then try again.

https://www.familysearch.org/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

https://www.familysearch.org/help/helpcenter/article/i-keep-getting-error-messages-when-indexing