Home› Welcome to the FamilySearch Community!› Ask a Question› Get Involved/Indexing

Disappearing data entries.

HookerMichaelAlan1
HookerMichaelAlan1 ✭
July 26, 2021 edited August 23, 2024 in Get Involved/Indexing

When I index data, by the time I finish or get a few done entered my previous entries disappear. About to give up after 2 weeks.

0

Best Answer

  • Susan Ann Mullen
    Susan Ann Mullen ✭✭✭✭✭
    July 29, 2021 Answer ✓

    May we please have a Shared batch code so we can help with this issue?

    1. Just above the toolbar, click Help.
    2. On the drop-down menu, click Share Batch.
    3. The Share Batch window opens, giving you two options:
      • Copy the batch link, and paste it in an email to the helper or post it on the Share Batch, Etc. page on Facebook. The helper can click the link and go directly to the batch.
      • Share the batch code so the helper can enter it in the web indexing tool and open the batch.
    • A second way to find the batch code is by clicking Batch, then About Batch. The Batch ID is the same as the code.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-share-an-indexing-batch-with-someone

    0

Answers

  • Genelle Sears
    Genelle Sears ✭
    July 26, 2021

    I would suggest that you call the help number 866-406-1820 and ask to speak with indexing. They should offer to make a secure connection with your computer so that they can see what is happening. Then they will be able to answer your question.

    0
  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    July 26, 2021

    Are you finishing the batches within the time period given? Batches expire, usually in 7 days and are taken back by the system. Or do you mean that the computer is not saving the work you are doing as you go? That would be very rare. I have never heard of it happening.

    If you can provide more information on what is happening, perhaps we can help.

    1
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.8K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups