Home› Welcome to the FamilySearch Community!› FamilySearch Help› General Questions

Why can I only see 20 unanswered questions when system says there many more?

Douglas McPhaden
Douglas McPhaden ✭✭
July 25, 2021 edited November 1, 2021 in General Questions

Hi

Tagged:
  • Unanswered Questions
  • Community questions
0

Answers

  • Colin Ramsbottom
    Colin Ramsbottom mod
    July 25, 2021

    Some questions may have been escalated to other categories such as Escalation - Only moderators with access to these areas will see those questions that need specialist help that cannot be answered in the Community generally. Hence there are possibly a number of questions in the background that you have not access to and the total number of unanswered questions will include those.

    0
  • Douglas McPhaden
    Douglas McPhaden ✭✭
    July 25, 2021

    So, there are some questions for which non-moderators may not see, except for seeing the number of them.

    That is at best convoluted. At the worst it is intentionally showing non-moderators that FamilySearch doesn't consider them even potentially able to answer certain questions. I hope that is not the case, or anywhere close to it.

    Why isn't the process of escalation transparent?

    0
  • genbug08
    genbug08 ✭✭✭
    July 26, 2021

    There are many reason to escalate a question, most are for specialized departments. as an example a form needs to be submitted, so the question is escalated. Might be a specific technical problem that needs Tech support. could be a printer problem that needs to be escalated to the proper area. These are just some examples of why a question has been escalated. Not all questions can be answered in the forum. As was stated above some questions need specialists answering them. It is not meant to suggest non-moderators cannot answer questions,

    I hope this answers some of your concerns.

    0
Clear
No Groups Found

Categories

  • 28.5K All Categories
  • 22.9K FamilySearch Help
  • 114 Get Involved
  • 2.6K General Questions
  • 424 FamilySearch Center
  • 432 FamilySearch Account
  • 4.2K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 592 Memories
  • 6.1K Temple
  • 309 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups