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read only record

DenisDebenham
DenisDebenham ✭
July 22, 2021 edited November 1, 2021 in General Questions

Hi, created new record GZ1P-VKU for James henry cartwright on 22nd July then went to add more information on 23rd July and it has been marked "read only".

Don't know why.

0

Best Answers

  • Marie4familysearch
    Marie4familysearch ✭✭
    July 23, 2021 Answer ✓
    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Please clear temporary cookies at familysearch.org/cookies. This should resolve the temporary issue.

    0
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    July 23, 2021 edited July 23, 2021 Answer ✓

    Temporary glitches including server hiccups and internet outages can cause trouble with a website as complex as FamilySearch. I also had everyone get a Read Only banner a couple of hours ago. Didn't have to do anything and everything was fine after an hour or so. Very possible it was just due to a severe windstorm somewhere. Things like this usually just fix themselves without us having to do anything.

    0
  • DenisDebenham
    DenisDebenham ✭
    July 23, 2021 Answer ✓

    Thank you Gordon, checked today and all good. Only been using the site for couple months so will learn all these little gremlins.

    1
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