Tree missing

jmbr33231

Why am I now the only one in my tree?

PasB

By any chance, could you have two FamilySearch accounts? We have found that sometimes users/guests will inadvertently open a second account, especially if they have had trouble signing into their account. The new second account will begin with only their name while their old account will show their family lines they have been working on.

If you believe this maybe the case, please call us at 1-866-406-1830 and we will hopefully be able to help you recover your username and reset your password for your original account This number is for United States and Canada. If you would be calling from somewhere else in the world, please click on the Help Center Icon above (the circle with the question mark in it) , click on contact us, and the scroll down to the country you would be calling from.

Hopefully this will help answer your question.

Gordon Hunter1

Your tree is there it never disappears, first of all please try and clear the FamilySearch Cookies from your device. Everytime you use FamilySearch it leaves cookies on your device. These need clearing at least once a week to keep your device clear. Please follow the information shown below.

Cookies are small pieces of code that FamilySearch and other websites store on your computer. Using cookies allows FamilySearch to customize your experience for you. You can often solve the problems like the following by deleting the cookies stored on your computer

• Your computer does not respond quickly and efficiently execute your commands.
• Data on FamilySearch displays poorly or not at all.

Steps (website)

1. Go to https://familysearch.org/cookies.
2. When the Reset your cookies? appears, click Yes.
3. (Optional) Reset your cookie preferences, if you do not like the default choice. Instruction are listed in the related articles, below.

Note: This feature only removes FamilySearch cookies from your browser.

Gordon Hunter1

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

This is the knowledge Article for cleering your cookies

whiskeymanuk

PasB, Thanks, that is what had happened. For some reason, my login via a password manager, defaulted to an old account that had never been used. I have now deleted it in FamilySearch and my password manager.

I now have only one account.