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Replacing a printer cartridge in FHC Library

Kim Carlson_1
Kim Carlson_1 ✭
July 21, 2021 edited July 21, 2021 in FamilySearch Center

The FHC Lexmark MX-622 printer for Center 3312380 has been disabled even before COVID. The error is:

Reinstall Missing or Unresponsive Cartridge: Error 31.4x

1) I've reinserted it several times. No change. Printer is on and responsive to internet

2) Tried to order last year through familysearch phone call - did not receive. (Apr)

3) Tried ordering manually through lexmark (Dec 2020) - had to give serial - never received a cartridge

4) verified that the FHC Director is Elizabeth Killan and that her address is 64 Rita Cres, Saskatoon, SK, S7N 2L5 for the toner to be shipped

Will attach photos of every tag I was able to find on the printer. When I last called (Sunday) I was told there might be a FHC asset tag. Wasn't able to find it.

2021-07-17 back1_sm.jpg
2021-07-17 back2_sm.jpg
2021-07-17 cartridge model_sm.jpg
2021-07-17 cartridge_sm.jpg
2021-07-17 front cover_sm.jpg
2021-07-17 on top left - open paper intake_sm.jpg
2021-07-17 on top under hinge_sm.jpg


0

Answers

  • MJ Enders
    MJ Enders ✭✭
    July 21, 2021

    Please see the private message.

    0
  • genbug08
    genbug08 ✭✭✭
    July 21, 2021

    Have you tried to contact Lexmark, sounds like a problem for them to handle..

    This URL may help.

    Lexmark Printer Support for family history centers • FamilySearch

    0
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