The auto-select feature for family surname has ceased working.
I was working on a batch yesterday and the auto-select feature was working. After signing back into the batch today the feature is not working. Any suggestions on how to correct this?
21 Jul 2021..... My problem (auto-select or auto-recommend) has self-corrected. I signed out of the indexing program last night and turned off my computer. This morning the system is working okay.
Best Answer
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On 21 Jul I edited my original question which I posted on 20 Jul. My problem has self-corrected. I didn't do anything other than shut down my computer over night and start indexing again on the 21st. Thanx to all who responded to my query.
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This has also happened to me
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Are you talking about Auto-complete, or Auto-fill? If it is auto-complete have you checked to make sure the feature is turned on by clicking on Batch, Settings, Auto-Complete, and On for all fields. If that doesn't work, you should share your batch, or at least the title of the project you are working on so others can see what you are seeing.
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Auto -complete is turned on and this is occurring on all batches that I work on Please note that has happened to me and others previously and was corrected presumably by the technical people.
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I followed your advise about Batch, Settings, Auto-complete and on for all fields. Still not working on any batch or any computer or iPad I am using. Any other suggestions?
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What project are you working on? I am able to use auto complete on the batches I am working on. Maybe they need to flip a switch on certain projects?
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I ended up phoning family search indexing and a wonderful person walked me through a variety of strategies. What ended up working on my iPad was 'clear cookies'. What ended up working on my desktop was changing from Google Chrome to Microsoft Edge. I was counseled to use Edge for only a few days and then go back to Chrome. Interestingly, I did not have the problem on my laptop. Yes - I had three devices open! I surely appreciated her help!
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Housekeeping troubleshooting steps first:
- Exit/log out from FamilySearch.
- Reset your Familysearch cookies, here follow the link: https://www.familysearch.org/cookies
- Reset you browser cookies: Google Chrome: 3 dots->settings->Privacy/security
- Refresh or reload your web page
- Change, or open your batch with other compatible browsers: Google chrome, Mozilla Firefox, Microsoft Edge, Safary(MAC).
- Return to the Batch and check again on settings- autocomplete function-
- Try it on other devices and replicate the problem-
- If the problem persist think on age and update of your device.
- Check with us to see if there is a technical problem going on with the system-
Hope this helps.
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