I cannot get my auto fill to work.
I have gone into batch-auto fill- and hit apply. It still doesn't work. I've also cleared my cookies etc.
It worked yesterday and not today. However, my husband is indexing and it works on his. Any ideas?
Best Answers
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I’m not sure why that’s happening, but try a different browser, maybe Chrome, or Microsoft Edge.
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Clearing cookies and make sure that your Browser is up to date may help as well. Here is the link on how to clear cookies:
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Answers
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Make sure you are using Google Chrome or Firefox as your browser they work the best for indexing.
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Google:
click on the three dots in the upper right-hand corner of the browser
click on More Tools
click on Clear Browsing Data
Make sure the following boxes are clicked
Browsing History
Download History
Clear Cookies and Other Site Data
Clear Cache images and files
Click on Blue Button
close the browser and reopen it.
Firefox
Click on the three dashes in the upper right-hand corner of the browser
Click on Preferences
Click on Privacy & Security on the left side of the page
Find Cookies and Site Data
Click on Clear Data
Close the browser and reopen it
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None of the answers have helped. I had already done everything you guys suggested,
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Hi Peggy! What project are you working on that you are trying to get the auto fill to work? If you share the batch, maybe we can figure out what is going on! To share the batch, comment with the Batch Code which is the letters and numbers in brackets following the title. Or click on the third icon from the right in the horizontal toolbar and follow the instructions for sharing the batch.
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Il n'y a que le nom de famille qui peut être répété pour remplir le champs automatique , mais tout le reste doit être rempli manuellement .
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CP
Familysearch.org
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@Grietje (Peggy)Womack I sent you a message, but, in case you don't see it, someone posted this a little bit ago about the same issue.
"I ended up phoning family search indexing and a wonderful person walked me through a variety of strategies. What ended up working on my iPad was 'clear cookies'. What ended up working on my desktop was changing from Google Chrome to Microsoft Edge. I was counseled to use Edge for only a few days and then go back to Chrome. Interestingly, I did not have the problem on my laptop. Yes - I had three devices open! I surely appreciated her help!"
I know you said that nothing helped you. But, I wanted to make sure you see this just in case!
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Housekeeping troubleshooting steps first:
- Exit/log out from FamilySearch.
- Reset your Familysearch cookies, here follow the link: https://www.familysearch.org/cookies
- Reset you browser cookies: Google Chrome: 3 dots->settings->Privacy/security
- Refresh or reload your web page
- Change, or open your batch with other compatible browsers: Google chrome, Mozilla Firefox, Microsoft Edge, Safary(MAC).
- Return to the Batch and check again on settings- autocomplete function-
- Try it on other devices and replicate the problem-
- If the problem persist think on age and update of your device.
- Check with us if there is a technical problem going on with the system.
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