Where is the My Cases Button
I cannot find the My Cases tab. In the past, I was able to send a message to FamilySearch through Feedback, and now it seems that there is no way to send a message, only to call FamilySearch. Also, are my past cases gone for ever, or am I just not able to find them?
Comments
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Rayleen
I am just another 'lowly' User/Patron ...
FYI
"My Cases" [ie. Our OWN (Personal) "Support" Cases] ... can NO LONGER be, accessed; seen; and/or, viewed.
For 'all intents and purposes' ... they have GONE.
And, it appears, they may NOT be 'resurrected'.
Hopefully, 'FamilySearch' may reconsider; and, "My Cases" [ie. Our OWN (Personal) "Support" Cases] MAY, somehow, be 'resurrected', in some form or other.
Many of us STILL have ACTIVE "Support" Cases; and/or, often, REOPEN, "Support" Cases that have NOT been Finalized.
IF, you are lucky; THEN, you may STILL have the "E-mails" from 'FamilySearch' pertaining to your OLD 'FamilySearch' "Support" Cases.
And ...
[ Like it or not ... ]
The 'FamilySearch' "Support" (System) has been incorporated INTO this "Community.FamilySearch" Forum ...
We can NO LONGER, either:
(1) "Send a Message" [ ie. PRIVATE communication ], DIRECTLY to 'FamilySearch' "Support" ; whereby, creating a "Support" Case number; or
(2) even 'see' Our OWN "Support" Cases, whether ACTIVE or not.
The ONLY options, to contact 'FamilySearch' "Support", NOW are to, either,
(1) Use (the "Public" nature of) this "Community.FamilySearch" Forum; or,
(2) Contact 'FamilySearch' "Support" (Personnel) privately via (a) Telephone; &/or, (b) "Live" ('On-Line') "Chat".
I know that this does not help; but, I hope it gives you some, insight; and, perspective.
Brett
ps: MANY have expressed their displeasure with regards to the NEW way ...
pps: Hopefully, things may improve ... over time.
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the My Cases tab has been removed. At this time there is no information regarding if they will return.
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