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Where is the My Cases Button

Rayleen H Barnes
Rayleen H Barnes ✭
July 18, 2021 edited July 10, 2024 in General Questions

I cannot find the My Cases tab. In the past, I was able to send a message to FamilySearch through Feedback, and now it seems that there is no way to send a message, only to call FamilySearch. Also, are my past cases gone for ever, or am I just not able to find them?

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  • Help and Feedback
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  • Brett .
    Brett . ✭✭✭✭✭
    July 19, 2021

    @Rayleen H Barnes

    Rayleen

    I am just another 'lowly' User/Patron ...

    FYI

    "My Cases" [ie. Our OWN (Personal) "Support" Cases] ... can NO LONGER be, accessed; seen; and/or, viewed.

    For 'all intents and purposes' ... they have GONE.

    And, it appears, they may NOT be 'resurrected'.

    Hopefully, 'FamilySearch' may reconsider; and, "My Cases" [ie. Our OWN (Personal) "Support" Cases] MAY, somehow, be 'resurrected', in some form or other.

    Many of us STILL have ACTIVE "Support" Cases; and/or, often, REOPEN, "Support" Cases that have NOT been Finalized.

    IF, you are lucky; THEN, you may STILL have the "E-mails" from 'FamilySearch' pertaining to your OLD 'FamilySearch' "Support" Cases.

    And ...

    [ Like it or not ... ]

    The 'FamilySearch' "Support" (System) has been incorporated INTO this "Community.FamilySearch" Forum ...

    We can NO LONGER, either:

    (1) "Send a Message" [ ie. PRIVATE communication ], DIRECTLY to 'FamilySearch' "Support" ; whereby, creating a "Support" Case number; or

    (2) even 'see' Our OWN "Support" Cases, whether ACTIVE or not.

    The ONLY options, to contact 'FamilySearch' "Support", NOW are to, either,

    (1) Use (the "Public" nature of) this "Community.FamilySearch" Forum; or,

    (2) Contact 'FamilySearch' "Support" (Personnel) privately via (a) Telephone; &/or, (b) "Live" ('On-Line') "Chat".

    I know that this does not help; but, I hope it gives you some, insight; and, perspective.

    Brett

    ps: MANY have expressed their displeasure with regards to the NEW way ...

    pps: Hopefully, things may improve ... over time.

    .

    2
  • genbug08
    genbug08 ✭✭✭
    July 25, 2021

    the My Cases tab has been removed. At this time there is no information regarding if they will return.

    2
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