record seek

M W Smith

Does anyone know the back door to get around the privacy error screen for record seek?

AndLinda

@M W Smith thank you for asking about this. I got around it by opening it in a new tab. (right click on RecordSeek) and it opened like normal and I was able to do the attachment with no problem. After I did that a few times then it opens just fine like normal. I don't remember, but I may have clicked on something to open a non-secure site also. It still gives the warning in the corner. But give that a try. Good luck.

I am interested what Family History Center Support will say to do since it is church computers and another level of security. But it happened on my personal computer also.

Áine Ní Donnghaile

Contact RecordSeek to remind Dovy that he needs to update his certificate. This happens every couple of months.

Áine Ní Donnghaile

The freshdesk support does nothing.

cesarnarcisotinocoperez1

Hola MW Smith ve si esto te puede ayudar.

Cuando busco en los registros históricos, ¿cuáles son las mejores prácticas y sugerencias?

La comprensión de la manera en que funcionan las opciones de búsqueda le ayudará a encontrar los registros históricos que necesite.

·       Las mejores prácticas

·       Sugerencias específicas para los campos.

·       Sugerencias y trucos avanzados

·       Qué hacer si aún no puede encontrar un registro

Haga click en el siguiente enlace para que pueda leer el articulo completo:

https://www.familysearch.org/help/helpcenter/article/cuando-busco-registros-historicos-cuales-son-las-mejores-estrategias-y-consejosCuando busco en los registros históricos, ¿cuáles son las mejores prácticas y sugerencias?

La comprensión de la manera en que funcionan las opciones de búsqueda le ayudará a encontrar los registros históricos que necesite.

·       Las mejores prácticas

·       Sugerencias específicas para los campos.

·       Sugerencias y trucos avanzados

·       Qué hacer si aún no puede encontrar un registro

Haga click en el siguiente enlace para que pueda leer el articulo completo:

https://www.familysearch.org/help/helpcenter/article/cuando-busco-registros-historicos-cuales-son-las-mejores-estrategias-y-consejos

CDBurk

Hi @M W Smith. I have been reading this discussion thread and just wanted to mention two things that you may or may not already be aware of. First, FamilySearch support does not provide support for third-party products that interact with our site. The responsibility for making sure other products work as they should is up to the support team for the partner site or app.

https://www.familysearch.org/help/helpcenter/article/how-can-i-get-help-with-a-partner-site-or-app

The second thing I wanted to mention is that if you are working from a Family History Center and have previously worked with an Institutional version of a product that would be available through the Family History Center Portal, that is not currently possible. Right now the portal is down for needed updates and maintenance which means what you see when working from the computers at a center will not be any different than what you will see if you are working from your personal computer using your account.

https://www.familysearch.org/help/helpcenter/article/public-access-to-limited-access-collections-in-family-history-centers

We apologize for any inconvenience you may experience if you choose to work from a Family History Center. Again, going to the Solutions Gallery [as described in the first knowledge article we provided] to get contact information about a partner product is the best way to ensure that you get the best help when resolving issues with partner products rather than relying on work arounds which may not work well for everyone.