When I load a multipage PDF file, when I click on it a blank screen shows

SargentVanDee

I loaded a multipage PDF file biography with pictures to Lynn W. Sargent 30 December 1940 – 6 May 2021 • G7SW-CW7. THe first page shows up on memories but when I click on it the result is bank.

gasmodels .

I looked at this memory and it appears to display fine for me in chrome. As a previous commenter stated it can depend on your browser and how the options are specified in the browser. Downloading is one way to make sure the PDF can be completely viewed.

CharlesEOlsen

Viewing PDFs is dependent in part on the browser & pdf viewer on the user’s device. The pdf may be viewed by downloading to your computer.

DavidBeck1

Were you aware of the file size limitation of 15 Mb for PDF files? Perhaps the particular PDF document you tried to upload was greater in size than this limit?

lstolk36

Dear Sargent Van Dee,

Welcome to the FamilySearch community. Thank you for the time you spend asking questions.

Regarding: we received your question about ' Uploading multiple PDF Files'

When uploading Memories in Family Tree, the following does apply:

please review the attached URL

https://www.familysearch.org/help/helpcenter/article/how-do-i-upload-photos-or-documents-to-memories

We wish you much success uploading multiple PDF Files.

Thank you for the work you are doing in Family Tree and we wish you much success.

LoriNelson17

https://www.familysearch.org/help/helpcenter/article/can-i-upload-a-pdf-to-memories

Here is a Knowledge Article about PDF's.

lstolk36

Sargent Van Dee,

there have been many suggestions ' for why is by PDF file blank.'

We found this knowledge article for your review.

https://www.familysearch.org/help/helpcenter/article/why-is-familysearch-blank

We do hope some of the suggestions are helpful to you.

Thank you for the work you are doing in Family Tree and we wish you much success.

NidaFL

We see all 19 pages of the PDF for Lynn W. Sargent. We were using Window 10 and Firefox, version 89.0.2

Dennis J Yancey

SargentVandee - - are you still experiencing the issue?

DavidBeck1

I am able to see, as other do, the full 19 page biography for Lynn W. Sargent. I am not sure of the complete answer to this issue of not being able to see the PDF, but do advise the simple computer maintenance of making sure all your browsers are of the latest version and also making sure your computer operating system is as up to date as possible (21H1 is the latest version).