I put in a picture of my father in law when he was 8 years old. It was only his face. I put in another photograph at the same time of him and some siblings and it came through and is not restricted. This was three days ago.
When you get a message about a restricted memory please reply directly to the email you received about the restricted memory. You can explain why you feel the memory should not be restricted.
see the article Why does it say that my photo is restricted.
The initial restriction is done by computer, and can be removed by a person, who reviews the photo, when you ask about it, and give your statement why it should not be restricted.
We hope you have the photo cleared to add to FamilySearch.
Many times - in fact, MOST of the time - there is no email to which one might respond. There is just the notice that the image has been restricted.
in my experience - I always get an email notifying me of the restriction.
check yoru spam or junk folders.
Dennis - I can assure you that there was NO email in most cases. Not in junk, not in spam.
In one case, the email showed up 3 weeks later, after I had already been through the help center.
Now, no more help center, so I guess we are just stuck with a restriction that is not warranted.
have you tried just deleting the entry and resubmitting?
I am going to do some testing of the Restriction process - and will report any bugs to the engineers
in the mean time - if you ever do get a restriction - and even if you didnt get an email - I believe you can get help in getting it unrestricted - by sending an email to [email protected]
when you do that its important that you get the exact url of the item (which is not so intuitive to do)
but you use the "share" and "copy" function to get the exact url (which is not the same url that will show in the browser address field on top of the browser window.)
Yes, I've tried deleting and resubmitting - same result.
I submitted 4 - all the same type - last evening, and 2 were restricted. At least this time I received emails.