Why can I not open any batches for either indexing or reviewing. It says not batch not available

BethDavies1

Whenever I select a batch to either review or index I get a message that says "Batch cannot be loaded". This happens in any project I attempt to select

Melissa S Himes

Here are 2 training articles that might help. Often times you need to clear your browser or make sure the one you are using is compatible. I prefer to clear the temp files and deleting cookies first before going to extremes. That usually works. If not, come back and get more advice!

1st choice:

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

2nd choice:

https://www.familysearch.org/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

Susan Ann Mullen

You could also try this link and have it reset your FamilySearch cookies.

https://www.familysearch.org/cookies

Another thing you can do is make sure your browser is up to date. If you leave your computer on most of the time it can help to turn it off for a few minutes then try again.

If all else fails try a different browser. Sometimes they just glitch due to some changes in them or in FamilySearch that will be fixed within a day or so then you can go back to your preferred browser!

I hope that helps. If not, as Melissa S Himes said. Come back and let's try something else.