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Why can't I get to the web indexing page using Microsoft Edge?

Whipple Melvin Edson
Whipple Melvin Edson ✭
June 25, 2021 in Indexing

I have been indexing for over a year with no problems but all of a sudden I cannot access the web indexing page using Microsoft Edge on a Windows 10 laptop. I can get everything else without problems. I am able to use Google chrome and do indexing on the same laptop.

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Best Answers

  • John Empoliti
    John Empoliti ✭✭✭✭✭
    June 25, 2021 edited June 25, 2021 Answer ✓

    Hi Melvin. What kind of response do you get when you try? I just brought up the Web Indexing page and then a batch on my Windows 10 laptop. I don’t use Edge extensively, but it is my backup browser to Chrome, which I mainly use. I’ve never had any problems with any FamilySearch components on Edge.

    Another thought on this, Melvin. If you’ve been using Edge for a long time to do indexing, maybe it’s time to do some browser housekeeping = clear cache and cookies on your Microsoft Edge browser

    Delete cache and cookies in the new Microsoft Edge

    1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
    2. Under Clear browsing data, select Choose what to clear.
    3. Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.


    data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAIAAACQkWg2AAAABnRSTlMAAAAAAABupgeRAAAALElEQVR4AWP47ieHiRgYGOp3YUFAQFDDqAbywJL3mAgo/H8nJiJKw6gGcgAABDchR2Xec80AAAAASUVORK5CYII= There was an error displaying this embed.
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  • Whipple Melvin Edson
    Whipple Melvin Edson ✭
    June 26, 2021 Answer ✓

    This worked wonderfully. Thank you

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Answers

  • Dellory Matthews
    Dellory Matthews ✭✭✭✭
    June 25, 2021

    Edge is not on the list here:

    https://www.familysearch.org/help/helpcenter/article/what-browsers-and-devices-work-for-indexing

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  • John Empoliti
    John Empoliti ✭✭✭✭✭
    June 26, 2021
    https://community.familysearch.org/en/discussion/comment/261729#Comment_261729

    Super! I’m really happy to hear that, Melvin.

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  • annewandering
    annewandering ✭✭✭✭✭
    June 26, 2021

    Another thing you might do regularly is go to this link and clear FamilySearch only cookies. familysearch.org/cookies. Click accept then go back into FamilySearch. I have found this solves a lot of quirky and access issues in Indexing.

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