Why can't I get to the web indexing page using Microsoft Edge?
I have been indexing for over a year with no problems but all of a sudden I cannot access the web indexing page using Microsoft Edge on a Windows 10 laptop. I can get everything else without problems. I am able to use Google chrome and do indexing on the same laptop.
Best Answers
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Hi Melvin. What kind of response do you get when you try? I just brought up the Web Indexing page and then a batch on my Windows 10 laptop. I don’t use Edge extensively, but it is my backup browser to Chrome, which I mainly use. I’ve never had any problems with any FamilySearch components on Edge.
Another thought on this, Melvin. If you’ve been using Edge for a long time to do indexing, maybe it’s time to do some browser housekeeping = clear cache and cookies on your Microsoft Edge browser
Delete cache and cookies in the new Microsoft Edge
- Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
- Under Clear browsing data, select Choose what to clear.
- Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.
data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAIAAACQkWg2AAAABnRSTlMAAAAAAABupgeRAAAALElEQVR4AWP47ieHiRgYGOp3YUFAQFDDqAbywJL3mAgo/H8nJiJKw6gGcgAABDchR2Xec80AAAAASUVORK5CYII=1 -
This worked wonderfully. Thank you
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Answers
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Edge is not on the list here:
https://www.familysearch.org/help/helpcenter/article/what-browsers-and-devices-work-for-indexing
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Super! I’m really happy to hear that, Melvin.
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Another thing you might do regularly is go to this link and clear FamilySearch only cookies. familysearch.org/cookies. Click accept then go back into FamilySearch. I have found this solves a lot of quirky and access issues in Indexing.
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