Research Help

Daniel D Rogers

I wonder if someone can help me understand what I need to do, or what I have done wrong. The record is LW5D-BDN. There are two research helps on this record which, when I click on them and choose review and attach. The information has already been attached to all the records, yet the help remains. What can I do to get it so those no longer appear in the research help?

Daniel D Rogers

I think I just figured it out. The source document was attached to a different parent of the same name.

Sanra

Good for you. It feels good to solve your own problem, doesn't it.

dontiknowyou

You are seeing hints about records already attached to profiles because there are duplicate profiles. See the 2 sets of parents here: GZVL-J93.

If you agree the profiles are duplicates, merge them and all will be well.