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Batch won’t open and I can’t return.

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ShultzEileenLouise1
ShultzEileenLouise1 ✭
June 12, 2021 edited August 25, 2024 in Get Involved/Indexing

I have 2 batches that will not open and I can’t return them. The program keeps giving me an error message.

UK, England, Essex—Nonconformist Church Records, 1613–1971 [Part C][MSVM-Y2T]

UK, England, Middlesex—Parish Registers, 1539–1988 [Part A][MSXQ-MKS]

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  • Dellory Matthews
    Dellory Matthews ✭✭✭✭
    June 12, 2021

    I can open both of them.

    You can let them expire and they will disappear then. I know that's not much help.

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  • AndLinda
    AndLinda ✭✭✭✭
    June 12, 2021 edited June 12, 2021

    @ShultzEileenLouise1 When the program is not working it is sometimes helpful to clear cookies and temp files and if that doesn't clear it up then you could change browsers. The two articles below will explain how to do that. Best of luck.

    https://www.familysearch.org/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on
    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser


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