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Why can't I see images of obituaries and census records?

RDAutrey
RDAutrey ✭
June 11, 2021 in Search

It started a couple of weeks ago. I couldn't get the obituaries to load from a search. I was able to work around it by right clicking on the search page and bringing it up on a new page. But today I'm finding a message in place of census record thumbnails that the image isn't available and when I click on it that's the case. Any ideas?

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Best Answer

  • Mike357
    Mike357 mod
    June 12, 2021 Answer ✓

    Hi, sorry to hear that you are having problems with unavailable records and Collections. We seem to have been seeing a lot of this type of problem over the last few days. You might try waiting a couple of days and then try again. It may be helpful, then, to first clear any cookies that have collected on your browser from FamilySearch. To do so, please:

    1. Go to  https://familysearch.org/cookies .
    2. When the Reset your cookies? appears, click Yes.

    If you continue to have problems after a couple of days, or so, you can leave a comment here, and let us know what Collection (or Catalog entry) you are having problems with. If you're having problems with a Collection, be sure to include where in the Collection you are looking.

    Hopefully, it will clear up for you, on its own.

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Answers

  • Paul W
    Paul W ✭✭✭✭✭
    June 12, 2021 edited June 12, 2021

    If you would provide the URLs where the links are shown, other users could test to see if they, too, have problems and/or suggest possible reasons or solutions.

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